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Red Aspen
Free shipping on orders $100+ or $3.99 flat rate shipping

Returns

RETURNS POLICY

1. You have 20 days from the day an order is placed to request a return!

2. Contact your Brand Ambassador or hello@redaspen.com with your return request. Be sure to include:

  • • The order number
  • • Items and quantity being returned

3. You will be provided with an RMA number to include on the outside of your return package.

4. After submitting your return request, you will have 14 days to mail your product and proof of purchase back to us at:
Red Aspen
989 S Industry Way, Suite #102
Meridian, ID 83642

5. Your refund will be processed upon receipt of the returned items. Please allow 8-10 business days to receive credit back.

When returning an item, please keep in mind:

Item must be returned in their original packaging and accompanied by an original proof of purchase.

This could include:

  1. Your packing slip
  2. A copy of your order confirmation email
  3. A copy of your return confirmation email

Problem with your order?

If an order is missing an item, has the wrong item, or contains defective product, please notify your Brand Ambassador within 20 days of your order date. She can handle all your customer support needs and process most returns, replacements and exchanges online for you. If you don’t know your Brand Ambassador, please email hello@redaspen.com within 20 days of your order date.